Some times you’ve got to take the plunge and chop that dead hair off.
My client came to me with over processed and damaged hair done by her previous stylist.
She wanted me to keep her long and take her very blonde.
There was no way she was walking out of the salon with hair on her head if I touched her ends with any chemical.
We sat down and discussed what was realistic and what was important to her and being blonde was her main focus.
The only way I could colour her hair safely was to chop the damage out and start again.
It’s a key part in stylists role to manage a clients expectation and educate them in the consultation stage of the appointment.
Most unhappy clients are down to a poor consultation and lack of education. Knowledge is power.